Unsatisfied Social Media Users Speak Out But Will Facebook Listen?

Study: facebook and other social media users unsatisfied with companiesAsk the question and most people will have an opinion on social media. The rise of Facebook and other networking platforms has changed the way we communicate forever, so it’s no surprise that we’re making ourselves vocal on the way they work.

Statistics show that in April this year, 1.28 billion people were using Facebook each month. A massive 757 million of these people are daily users, but a report this week from the American Consumer Satisfaction Index (ACSI) shows a large percentage of these daily users are more than unhappy with their experience.

Each year the ACSI reports on customer satisfaction across all industries, and the 2014 results for social media are not looking


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