This audio show to what lengths they will go to try and keep you as a customer, and that gives you the upper hand when trying to get a better price for what you’re paying for Comcast services. If you are willing to go through with a cancellation, you’re likely to get offered a good discount to stay, Here is an example of how you can do that (and some more calls to make to save money)
If you haven’t seen the viral audio yet, take a moment to see how bad it truly was:
This is how Ryan Block, who is the man trying to cancel his service, explained the entire call:
“The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
“What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
“This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was ‘Okay, please don’t disconnect our service after all.’).”
Comcast, to it’s credit, has apologized for the call and said that it was embarrassed by it:
“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
(Photo courtesy of Mike Mozart)