Comments on: The Cheesecake Factory: How To Lose A Customer For Life

By: Bob

Bob — Tue, 13 Nov 2012 18:02:52 +0000

Good please dont go. YOu are the type of people restaurnat staff hate as well. YOu all have no idea what your talking about, you obviously dont work in the industry Teresa or Greta. It was a moth. It flys in the air. BIG DEAL. They made him a new one. Im sure you have ate worse. And trust me We can tell your type when you walk in the door Teresa, you probably talk down to the staff and think you are the best thing on earth. Why dont you take a long hard look at your life and find out how you got this air about you that makes you think your the best thing on earth. and the cheesecake factory is a multi billion dollar company so I dont think they are going anywhere fyi. Iggnorance is not bliss

By: Bob

Bob — Tue, 13 Nov 2012 17:59:03 +0000

People its a moth. There is no way to prevent a moth from flying in the air, its going to happen. Its not like they served him a moth on purpouse. Call the health in spector?? You all have way to much time on your hands and are the people that restaurant staff hate. Please keep your money and self entitledness home and make your own damn food.

By: Bob

Bob — Tue, 13 Nov 2012 17:55:50 +0000

ARE YOU SERIOUS? You need to find something better in life to do. Call the health inspector because a harmless moth??? YOu are exactly the type of people that get made fun of and servers/restaurant workers hate. Please keep your money and make your own damn food at home. Its a moth, they fly in the air, are we supposed to have nets in restaurants to catch all the possible moths that can fly in the door when its open? Give me a break lady.

By: Bob

Bob — Tue, 13 Nov 2012 17:53:19 +0000

You sir said it exaclty!

By: Bob

Bob — Tue, 13 Nov 2012 17:51:35 +0000

I am a restaurant manager and I have to say something. What the hell is wrong with people? Why do people think they can go out to eat and treat the enitre restaurant staff like slaves. People come out to eat and act like they are entitled and own the place and that the server should kiss there butts the entire time. Excuse me last time I checked we were all human. People come in and act like they own the place. When the kitchen or staff makes a mistake I own up to it and apologize but I am not going to give the farm away. We are a business and I have to make a balanced finanical and guest service based decision. Why people think they can come out and order something then tell me they dont like it just because and expect it off the bill is crazy. You ordered it , we made it correctly. Because you got soemthing and didnt like it I should have to pay for it? NO my friend. I think everyone should have to work in a restaurant or retail for some point in there life to see how rude and arrogant people are. People are really nasty and have this self entitledness about them. As to the the original post, dude you got a salad and a moth flew in it. Im sure the kitchen doesnt have dead moths in a cambro to put in peoples salad. The manager did a table visit and has a lot of things to do than running back and forward to your table because you had a little moth in your salad. You got it off the bill not a big deal. Im sure you have ate worse.

By: Meg

Meg — Tue, 06 Nov 2012 15:31:38 +0000

I had a bad experience at Banana Republic returning a bag that started unraveling on first use. Store staff gave wrong information, another was rude on the phone, after confirming return policy with headquarters local staff still didn’t replace my bag. I used the story as an example at staff development talk at a well ranked university and informed the store and headquarters I had done so. That got their attention.

By: Mikee

Mikee — Sat, 03 Nov 2012 16:13:39 +0000

So you didn’t have to pay for the salad with a moth, and that’s somehow evidence that the Cheesecake Factory didn’t take care of you?

First World Problems from Whiny Crybabies With Too Much Time.

By: jeanne

jeanne — Fri, 02 Nov 2012 14:52:13 +0000

I would contact the Board of Health or similiar agency’s to send them for an inspection…this can be done annonymously (sp)..look it up on the internet for the agency in that area..I would again notify corporate and again…(doesn’t cost you anything to do this)…my family loves the Cheescake factory and I’ll be sending your story to them.

By: Maggie@SquarePennies

Maggie@SquarePennies — Thu, 01 Nov 2012 23:06:54 +0000

I think I’ve just lost my appetite for dinner. I’ve heard Cheesecake Factory criticized before. Not on my list of places I want to go to.

By: JoeP

JoeP — Thu, 01 Nov 2012 16:23:06 +0000

I’ve been to the Cheesecake Factory exactly once, and will never go back. The reason? While waiting for our table, we headed to the bar for a drink. I got a draft beer, and she got a glass of house white wine. The bill came to almost $15.

I understand that restaurants make a lot of their money on bar service, but these prices were over the top. In this case, I think the CF thought that since they were recently opened, and were in the ritzy side of town, they could charge that much and get away with it. They did with us…exactly one time.