Effective Complaining

Being frugal does not mean that you want something for nothing, unless nothing is the best price that you can possibly get for a product or a service. By that, I mean that none of us wants to take things for free when payment should be made. The reverse side of that coin, however, is that none of us wants to pay for a product or service that we do not receive. When that happens, it is time to start complaining.

I am always reluctant to raise complaints. I hate to make waves, but I will if I am pushed far enough. When I had difficulty with my auto service center last month, I complained to the service manager and eventually got the service provider to pay for a car rental while it figured ou


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One Response to Effective Complaining

  1. Colette says:

    Good advise!!
    Complaining is so often a knee-jerk reaction. I hate witnessing someone who is having a bad day abuse a clerk, waiter, or service provider who is TRYING TO HELP THEM. Being nasty is no motivator on the other side of the desk. You have to remain calm and in perspective.
    Once you bring an error to their attention, typically they will do everything in their power to correct it. If not, politely go up the chain.
    Businesses want your business (money) and will work hard to have repeat business (more money) from you.
    Always, always remember to thank them for their efforts as well. If they had to spend time tracking down and correcting an error…..they didn’t have such a great day either..

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