Comments on: Scanning Errors For Fun & Profit

By: Susan Bonoski

Susan Bonoski — Wed, 06 May 2009 21:39:27 +0000

Foodtown in Monroe,Michigan constantly cheats me by lying about the product they overchared me and I,m geting sick and tired of these women. I need a copy of the scanning law. PLEASE help me teach them the law!!!!!!mad about it. SUSAN

By: Shannon Christman

Shannon Christman — Fri, 20 Jul 2007 02:03:47 +0000

MJ,

Some stores will have it in writing, but at others you have to ask. If you go to a large chain store, you can try emailing customer service through their website first. The big stores will often send you a copy of their scanner policy, which you can print out and take to the local store in case you have any problems. (This approach also works well for coupon policies if local stores are reluctant to accept certain coupons.)

By: mj

mj — Fri, 20 Jul 2007 01:34:22 +0000

How do you find out the store’s policy for this? Can you ask for a paper that lists it or do you just have to ask the store manager?

By: A Marino

A Marino — Thu, 19 Jul 2007 15:16:16 +0000

It is a rare day when I go to my grocery store and not have an error on it. The worst part is that even though you catch it at the time, they want you to go to the customer service counter to fix their mistake.

The worst part is that the customer service counter is for cigarettes, lottery, western union, utility bills, cashier’s problems, customer problems, etc. and you could be there for a long time.

Fern is right about the cashier’s making you feel guilty about finding a mistake. I don’t care if it’s .50, I’ll get it back. Can you imagine .50 x’s the number of customer who pays that? It’s like they question you for everything.

Best thing to do is to call the district office and tell them about the situation.

By: fern

fern — Thu, 19 Jul 2007 14:29:16 +0000

A simple “I’m sorry about that,” along with a refund for the overcharge, would go a long way.

Why am i made to feel like i’m putting someone out when i point out an error?