Credit Card Information Stolen

credit cardMy dad received a call the other day from his credit card company asking him about purchases he made with his credit card. It seems there had been some strange activity with his card and they wanted to verify that all were his purchases.

He immediately did the correct thing and asked if they could call him back in about 5 minutes as he wanted to call and verify it was really the credit card company calling. He called, verified and when the credit card company called back, he found there were a couple of charges (one $5 at a convenience store and one for $500 at a Apple computer store) that were not made by him. The credit card company immediately cancelled his card and sent him out a new one

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5 Responses to Credit Card Information Stolen

  1. Cliff says:

    When I worked at MBNA (now Bank Of America) the fraud department used a lot of different algorithms to detect fishy behavior on cards. The expiration date is, of course, a dead giveaway. But other indications are things like a small purchase at a gas station or convenience store followed immediately by a high-priced item. Most crooks try out the card somewhere inconspicuous, like a convenience store or gas station to make sure the card works. I guess the theory is that if the card fails it is easier to back out of a convenience store than a big purchase.

    Other warning signs are sudden spending sprees that make no sense unless viewed in the context of a crook looking for easily fenced goods. Something like buying 10 $200 TV’s from wal-mart would definitely set off alarms.

  2. Single Ma says:

    This is interesting…

    When you said “He immediately did the correct thing and asked if they could call him back in about 5 minutes as he wanted to call and verify it was really the credit card company calling. He called, verified…”

    Who did he call? What did he ask? What did they actually verify?

  3. pfadvice says:

    When you said “He immediately did the correct thing and asked if they could call him back in about 5 minutes as he wanted to call and verify it was really the credit card company calling. He called, verifiedů

  4. Single Ma says:

    Oh ok, I was wondering if he had to say something specific to get them to verify it. I don’t like it when cc companies call me at all. Not even for a trial offer of some rip off service (lol). I prefer to initiate the phone call so I know it’s legit. After my recent experience with OneUnited (they use 3rd party companies for CSR/tech support, the phone reps ask for social when they don’t even work for the bank), I don’t even know if that’s true anymore.

    Thanks for sharing your dad’s story. It’s a safety reminder to us all.

  5. edenz713 says:

    I got a call like that once – no fraud but I had purchased $0.75 worth of stamps at the postal service (which apparently showed up as USPS – they had no change for my $20) and then bought my laptop (~$1000) online about two hours later. The person who called didn’t know what USPS was – which I thought was interesting. :)

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