Comments on: File A Complaint Update http://www.pfadvice.com/2006/07/24/file-a-complaint-update/ Bridging the gap between saving money and investing Fri, 10 Feb 2012 02:42:04 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: JOHN JEFFRIS http://www.pfadvice.com/2006/07/24/file-a-complaint-update/comment-page-1/#comment-131398 JOHN JEFFRIS Thu, 25 Oct 2007 02:43:34 +0000 http://www.pfadvice.com/2006/07/24/file-a-complaint-update/#comment-131398 I called 1-800-netzero and cancelled my Net Zero account starting at 11:40p on 10/2/07 and when we finished it was 12:05a on 10/3/07. My VISA was charged $14.95 on 10/3/07 for a full month of Hi-Speed. I called netzero on 10/24/07 when I received my monthly VISA account and they said they could not refund my $i4.95 because it was cancelled on the day of billing per a so called supervisor off line. I SAID THAT I WAS CHARGE A FULL MONTH after cancellation. The Net Zero representative had no comment. I called 1-800-netzero and cancelled my Net Zero account starting at 11:40p on 10/2/07 and when we finished it was 12:05a on 10/3/07. My VISA was charged $14.95 on 10/3/07 for a full month of Hi-Speed. I called netzero on 10/24/07 when I received my monthly VISA account and they said they could not refund my $i4.95 because it was cancelled on the day of billing per a so called supervisor off line. I SAID THAT I WAS CHARGE A FULL MONTH after cancellation. The Net Zero representative had no comment.

]]> By: Sylvia Cantu http://www.pfadvice.com/2006/07/24/file-a-complaint-update/comment-page-1/#comment-36035 Sylvia Cantu Sat, 14 Apr 2007 16:48:29 +0000 http://www.pfadvice.com/2006/07/24/file-a-complaint-update/#comment-36035 I cancelled Netzero on 4/10/07. But there's a trick to cancelling being played on the consumers. They politely inform you of 2-mo/free high speed service regardless of your cancellation as a backu-up to any complications one may have with the new ISP provider. Should you not inform them not to continue the so called free service, your credit card is charged for failing to drop the free service "you never asked for!" Whas-Up? Then a game is played on the telephone back and forth from cust-service monkey's in India and the US. Stating how sorry they are we're having such problems. They'll correct the problem right away then your transfered to another monkey to start the process all over again.... Who's held accountable for this insanity? Who thinks up this crap? How does the consumer fight back? I cancelled Netzero on 4/10/07. But there’s a trick to cancelling being played on the consumers. They politely inform you of 2-mo/free high speed service regardless of your cancellation as a backu-up to any complications one may have with the new ISP provider. Should you not inform them not to continue the so called free service, your credit card is charged for failing to drop the free service “you never asked for!” Whas-Up?

Then a game is played on the telephone back and forth from cust-service monkey’s in India and the US. Stating how sorry they are we’re having such problems. They’ll correct the problem right away then your transfered to another monkey to start the process all over again….

Who’s held accountable for this insanity? Who thinks up this crap? How does the consumer fight back?

]]> By: Sky http://www.pfadvice.com/2006/07/24/file-a-complaint-update/comment-page-1/#comment-4663 Sky Tue, 25 Jul 2006 15:22:20 +0000 http://www.pfadvice.com/2006/07/24/file-a-complaint-update/#comment-4663 I haven't done any customer complaints in quite some time, but I'm still a believer that written correspondence is the most effective form of communication when dealing with a corporation. Even if it does cost a stamp, the letter seems more substantial than an e-mail. The last letter I wrote to a corp was United Online, parent company of NetZero. When I called NetZero to cancel my account, they played a little game with me, stating the first account rep said that I had wanted to put my account on hold for 2 months. Actually, it was the second account rep who I talked to that stated I must write United Online a letter to have my account canceled and get a refund. The most important thing to do when dealing with a corporation though and talking with representatives is to always get their names and rep numbers, and write down exactly what was said on the phone. I haven’t done any customer complaints in quite some time, but I’m still a believer that written correspondence is the most effective form of communication when dealing with a corporation. Even if it does cost a stamp, the letter seems more substantial than an e-mail. The last letter I wrote to a corp was United Online, parent company of NetZero. When I called NetZero to cancel my account, they played a little game with me, stating the first account rep said that I had wanted to put my account on hold for 2 months. Actually, it was the second account rep who I talked to that stated I must write United Online a letter to have my account canceled and get a refund.
The most important thing to do when dealing with a corporation though and talking with representatives is to always get their names and rep numbers, and write down exactly what was said on the phone.

]]> By: flash http://www.pfadvice.com/2006/07/24/file-a-complaint-update/comment-page-1/#comment-4661 flash Mon, 24 Jul 2006 20:34:27 +0000 http://www.pfadvice.com/2006/07/24/file-a-complaint-update/#comment-4661 Nicely done. I've had the same experience...if it's not a special promotion, it's easier on you AND the customer service department to send an email. Nicely done. I’ve had the same experience…if it’s not a special promotion, it’s easier on you AND the customer service department to send an email.

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