We have had a problem with our Internet connection for the last 6 months. Most of the time it works, but there would be periods where it would go out for hours, even days, and we couldn’t gain access. It was frustrating to no end, especially since my job is essentially being on the Internet.
Trying to find the problem was a never ending circle. We’d call the Internet provider and they would say it was the phone company’s fault. We call the phone company and they would say it was the service provider’s fault. Finally we got so frustrated that we called them both out at the same time to figure out what the problem was.
Apparently it was a problem with some phone company box that connected us to the main grid (don’t ask me for specifics – I was happy my Japanese allowed me to understand that much with all the technical terms being thrown around). They came by and fixed it today so the problem should be solved (fingers crossed).
Due to down time, we lost several hundred hours over the 6 month period and all the phone company was planning to do was offer an apology. This did not sit well with my wife (since her business is also Internet related) so we have the manager of the phone company coming over to explain what happened tomorrow (something that you’d never see in the US, but the way things work out here).
The way that businesses work here, we won’t be able to get a refund for any of the lost hours, but we may be able to get a discount for future service. If nothing else, my wife is ready to vent 6 months of frustration at being kicked around in circles (and having to explain the same thing over and over each time she called) on the poor soul that arrives. It should be interesting to say the least and I will let you know the results tomorrow.