Hate Phone Trees? Cheat Sheet To Find A Human

I stumbled upon this excellent resource at Paul English that gives an extensive cheat sheet on how to bypass the annoying phone tree you get when you call a company and instead talk with a live person. Nothing is more frustrating when you have a question or need specific information to remedy an issue than to be bounced around in circles in a phone tree.

I’ve borrowed the “financial section” for this post, but his list is much more extensive and includes sections devoted to governement, insurance, pharmacy, products, retail, shipping, technology, phone, travel and TV/satelite in addition to finance.

Company Phone # Steps to Find Human
American Express 800-528-4800 0
ATT Universal 800-950-5114 ##
Bank of America 800-900-9000 1 loan; 2 account; 3 investing; 4 info; or 00 to human
Bank One 877-226-5663 0 thru the options
Capital One Visa 800-867-0904 ignore prompts and invalid entry warnings; press #0 five times
Charles Schwab 800-435-9050 3 then 0
Chase 800-CHASE24 5 pause 14*0
CitiBank 800-374-9700 1 online support; 2 billpay; 3 non-online; 4 credit card; or 0 to human
Discover 800-347-2683 *****
E-Trade 800-387-2331 ####
Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
MasterCard 800-MC-ASSIST 000 on each menu
MBNA 800-421-2110 00 when menu starts
Paypal 650 864-8000 cf or here
Sovereign Bank 800-SOV-BANK 1 english; 1 personal; 3 then social#; passcode, #; then 0 (1-3x)
Sun Trust Banks 404-588-7815 Yes
US Bank 800-US BANKS 000(0)
Visa 800-847-2911 000 (ignore prompts saying that it’s an invalid entry)
Wachovia 800-922-1800 accounts personal banking
Washington Mutual 800-756-8000 At any time after the announcement(s) start ‘O’
Wells Fargo 800-869-3557 0,0,0
Western Union 800-325-6000 0

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2 Responses to Hate Phone Trees? Cheat Sheet To Find A Human

  1. Cap says:

    hey wow. that’s awesome.

    I’m going to bookmark that.

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